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Support

Last updated: 24 October 2026

This is a translation. If the Greek and English versions differ, the Greek version prevails.

Write to us: info@verticom.gr
We usually reply within two working days. For safety reports, within 24 hours.

In an emergency

If you or someone else is in danger, call 112. For online crime: 11188 (Cyber Crime Division of the Hellenic Police, cyberalert.gr).

Frequently asked

My sign-in code didn’t arrive

Check your spam folder. The code is valid for 10 minutes; if that has passed, ask for a new one. If it still doesn’t arrive, write to us.

I don’t see any venue near me

Only venues within a 50-metre radius are shown, so that no one can claim to be somewhere they are not. If you are at a place that isn’t on the list, it is most likely not listed on OpenStreetMap — write to us and we will add it.

I don’t see anyone even though the place is busy

You only see people who match mutually with your preferences and who have also checked in. If no one has opened the app there, the list is empty.

I want to change my date of birth

You can’t change it yourself, because that would bypass the 18+ age limit. Write to us and we will correct it.

Someone is bothering me

Tap Report or block on their card or in the chat. The block takes effect immediately and neither of you will see the other again. If it is serious, write to us as well.

I want to report illegal content or appeal a decision

Write to info@verticom.gr, even without an account. What you need to tell us and how we respond is in the terms of use (§5 and §6).

I want to delete my account

From the app (Account → Delete) or from here.

Provider details

Verticom — Dimitrios P. Giannikos (sole proprietorship; in Greek: Δ. Γιαννίκος Παν. Δημήτριος)
Evmolpidon 23, 118 54 Athens, Greece
Tax ID (ΑΦΜ) 044041981 · tel. +30 210 9245577
info@verticom.gr