← EyesLocked ΕΛ

Terms of use

Last updated: 24 October 2026

This is a translation. If the Greek and English versions differ, the Greek version prevails.

In short:

You are 18+, you treat others with respect and you only upload your own, genuine details.
Your presence at a venue expires after 90 minutes and a match after 24 hours. We keep no history.
If we restrict something of yours, we tell you what, why and how to challenge it.
As a consumer you keep all the rights the law gives you. Nothing here takes them away.

1. What the service is and who provides it

“EyesLocked” shows you which other users are at the same venue as you right now (bar, café, club) and, if you are mutually interested, lets you talk. Your presence expires on its own; it is not a directory of people and keeps no history.

The provider is Verticom — Dimitrios P. Giannikos (sole proprietorship; in Greek: Δ. Γιαννίκος Παν. Δημήτριος), Evmolpidon 23, 118 54 Athens, Greece, Tax ID (ΑΦΜ) 044041981, email info@verticom.gr.

By creating an account you agree to these terms and to the privacy policy.

2. Who can use it

You must be at least 18 years old. You enter your date of birth and it cannot be changed afterwards.
We do not verify identity documents. However, if we have reasonable grounds to suspect that an account belongs to a minor, we may ask for proof of age and, until we receive it, restrict the account. Any document you show us is deleted as soon as the check is complete.
One account per person. Only your own details and your own photos.
If we have closed an account of yours for a violation, you may not create a new one.

3. The rules — what is prohibited

You accept these rules before you upload anything. The following are prohibited:

Nudity and sexual content in photos or text.
Harassment, threats, hate speech, intimidation or pressure to meet.
Fake profiles, photos of another person, impersonation.
Photos with third parties who have not agreed to appear.
Content involving minors of any kind. We report this to the authorities (see here).
Advertising, sales, spam, sex work or any commercial activity.
Scams: requests for money, “investments”, cryptocurrency, gifts.
Illegal content, drugs, weapons.
Recording or republishing other users’ profiles and messages.
Faking your location by technical means, automated accounts, circumventing the app’s limits.

4. How we moderate content

Photos: every new photo is checked by a person on our team, usually within 24 hours. Photos that break the rules are removed.
Reports: every user can report or block anyone, from the card, the match or the chat. A block takes effect immediately and in both directions. Every report is reviewed by a person.
Automation: only technical limits are applied automatically (for example, how many “signals” you send in a short time). No account is closed solely by an automated decision.
Scale of measures, depending on severity: removal of content, warning, temporary restriction, permanent closure. For content involving minors, threats of violence or fraud we close the account immediately and, where necessary, notify the authorities.

5. Reporting illegal content

Anyone, even without an account, can report to us content they consider illegal, under Article 16 of Regulation (EU) 2022/2065 (DSA), at info@verticom.gr. Tell us:

why you consider it illegal,
exactly where it is (profile name, venue, time, or a screenshot),
your name and email (unless it concerns content involving minors, where we don’t need them),
that the information in your report is accurate to the best of your good-faith belief.

We confirm that we received your report and tell you what we decided and how you can challenge it.

6. When we restrict you — statement of reasons and appeal

If we remove your content, or restrict or close your account, we send you a statement of reasons by email: what measure we took and from when, which facts led to it, which rule of these terms or which law it breaches, whether automation was used, and how you can challenge it. The only exception is where an authority prohibits us or where informing you would harm a criminal investigation or the protection of a minor.

Appeal: within 6 months, free of charge, by writing to info@verticom.gr. It is reviewed by a person who did not take the original decision, and we reply within 14 days. If you are right, we reverse the measure.

An appeal does not take away any other route: you can always go to the courts, to the Hellenic Data Protection Authority (dpa.gr) or to the Hellenic Telecommunications and Post Commission (EETT), which is the Digital Services Coordinator in Greece.

If someone repeatedly sends manifestly unfounded reports or appeals, we may, after warning them, temporarily stop processing them.

7. Your safety in real life

The app does not check the identity, criminal record or statements of any user. Being at the same venue, with people around, helps — but it is not a guarantee. You decide whether and how you meet someone. When you meet someone:

Stay in a public place with people around.
Tell someone close to you where you are.
Don’t leave your drink unattended.
Don’t give money, bank details or passwords to anyone.
If you don’t like something, leave. You don’t owe anyone an explanation.

In an emergency, call 112. For domestic or gender-based violence: helpline 15900. And report the user from within the app.

8. Your content

Whatever you upload remains yours. You only give us a non-exclusive licence to display it within the service, for as long as you have an account, so that other users can see you. We do not use it for advertising or to train artificial intelligence systems. When you delete your account the licence ends — except for whatever we must keep for a safety report (see the privacy policy).

You confirm that you have the right to upload whatever you upload.

9. Paid features

Today the app is free and has no subscriptions. If we add paid features, the following will apply, and you will see it before you pay:

Basic use stays free. You pay only through the Apple App Store or Google Play, under their own payment terms.
Before purchase you see what is included, how long it lasts and the full renewal price.
A subscription renews automatically until you cancel it in the App Store or Google Play settings, at least 24 hours before it expires. Deleting the app or your account does not cancel the subscription; we will remind you of this on the deletion screen.
The same price and the same features for everyone, regardless of gender.
14-day right of withdrawal: as a consumer in the EU you can withdraw from your first subscription purchase within 14 days, without giving a reason, with a full refund. You do this through the store that charged you (Apple: reportaproblem.apple.com · Google Play: order history → request a refund) or by writing to us at info@verticom.gr; we confirm that we received your statement and help you with the store. The refund is made by the store, to the same payment method. Automatic renewals do not give a new right of withdrawal, but you can cancel whenever you want before the next one.
A price change applies only from the next period, after we notify you, and you can cancel before it takes effect.
If we close your account without you having broken the terms, we refund you pro rata for the time you paid for and did not use.

10. Termination

You can stop whenever you want: delete your account from within the app or from here, at no cost.

We may close your account if you break these terms or the law, if you are a minor, or if the law requires us to — always with a statement of reasons and the possibility to appeal (§6).

If we discontinue the service altogether, we will notify you at least 30 days in advance.

11. Liability

We do everything reasonable to make the service work properly and safely, but we cannot guarantee that it will never be interrupted.

We are not liable for what users do to each other, inside or outside the app, unless we became aware of illegal content or conduct and did not act as we should have.

Nothing in these terms limits our liability for intent or gross negligence, for death or personal injury, or for anything the law mandatorily provides. Your rights as a consumer (Greek Law 2251/1994 and Directive (EU) 2019/770) apply in full.

12. Changes to the terms

We change the terms only when required by law, a technical need or a change to the service. For a material change we notify you in the app and by email at least 30 days before it takes effect. If you do not agree, you can delete your account at no cost before the change takes effect. Changes in your favour apply immediately. Where new consent is needed, we ask you for it separately — we do not assume it because you keep using the app.

13. Applicable law and disputes

Greek law and European Union law apply, without you losing the protection given to you by the mandatory provisions of the country where you live. As a consumer you can bring proceedings before the courts of your place of residence. There is no mandatory arbitration.

For out-of-court resolution you can contact the Consumer Ombudsman (Συνήγορος του Καταναλωτή, synigoroskatanaloti.gr).

14. Contact and point of contact

Single point of contact for users and for the authorities of the Member States and the European Commission (Articles 11 and 12 DSA): info@verticom.gr. A person replies, not an automated system. Languages of communication: Greek, English.